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Jan. 9th, 2007 @ 10:28 pm I love an unconditional guarantee
A couple of days ago hubby went to remove Chet's collar (he loves full neck scritches - Chet that is, and the metal clasp broke. Bits and springs were located, collar reassembled, and duct tape was applied liberally.

I have since been walking him with his Gentle Leader, which I totally recommend for anyone with a dog that pulls. Chet however believes he has moved beyond the need for this device and does his best to act pathetic whenever we encounter another human. He'll rub his head on the ground, paw at the strap and generally act like he is being tortured.

We decided that rather than risking the neighbours' calls to the OHS, we would replace the collar. Of course Chet must come with us to the pet store, he loves the attention he receives there. After he was finished being an attention ho, we moved to the collar aisle, located the same brand of collar, picked out a snazzy blue one and headed to the cash. As we wandered, hubby realized the collar was labelled 'unconditionally guaranteed' so at the cash I asked the girl if they would honour it. We carefully removed the duct tape, collected the springs and metal bits and waited as she called her supervisor and sure enough she ducked out from behind the counter, attached the new collar to Chet ,took a couple of minutes to play with him and bribe him with treats, much to the disgust of the people behind us in line and we were on our way.

I had heard PetSmart was great with guarantees, but this was the first time we had tried. We had no original receipt and they didn't give us the least bit of hassle. I am so impressed.

Now, because I've been assing around with my new camera, and my boy is the cutest evar:






Who does she think she is?
chet sniffing
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From:purplesquirrel
Date:January 10th, 2007 04:46 am (UTC)
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Doggie nose!!!
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From:neeroc
Date:January 10th, 2007 04:58 am (UTC)

He always knows.

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(Your icon cracked me up.)
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From:jennygel7
Date:January 10th, 2007 05:31 am (UTC)
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Beautiful dog. He looks so sweet.

And you have a BT doorstop! I need one!
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From:neeroc
Date:January 10th, 2007 01:22 pm (UTC)
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Oh ya, I've always loved those doorstops, several of the flea markets started selling them again a couple of years ago and I had to snag one.
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From:aussieteddie
Date:January 10th, 2007 08:29 am (UTC)
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Love those pictures :c)
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From:neeroc
Date:January 10th, 2007 01:23 pm (UTC)
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Thanks - I'm hoping to start posting more pictures, hopefully for you guys they won't all be of my pets *g*
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From:jiliana
Date:January 10th, 2007 12:09 pm (UTC)
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Aw... what a sweetie! Give him a cuddle and a doggie treat for me. :)
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From:neeroc
Date:January 10th, 2007 01:20 pm (UTC)
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No problem!
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From:spring_violet
Date:January 10th, 2007 01:53 pm (UTC)
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Chet is beautiful! And the Gentle Leader sounds like it would work really well with both of my pulling boys. I'll have to give it a try.
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From:neeroc
Date:January 12th, 2007 12:01 am (UTC)
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It was wonderful. I couldn't believe the difference the first time I used it with him.
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From:running5k2day
Date:January 10th, 2007 02:43 pm (UTC)
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Those are some great pictures of a beautiful boy! I didn't know that PetSmart had that policy. I've just assumed that if I didn't have my reciept is was out of luck...oh if only I had known. Oh well.
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From:neeroc
Date:January 12th, 2007 12:01 am (UTC)
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Ya, I'd heard people talk about trashed guaranteed toys, but was really impressed with the lead.
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From:tarheel_born
Date:January 10th, 2007 03:35 pm (UTC)
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What a cutie! Love the pics.

I had to deal with Petsmart a lot with our younger dogs poisoned pet food case. A LOT. The ended up paying a fair amount on her medical bills (I think about 8-10 k out of nearly 18k) and were really easy to deal with. I won't ever buy dog food from them again (though that was a Canadian company that they no longer carry) but get lots of other stuff from them.
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From:neeroc
Date:January 12th, 2007 12:13 am (UTC)
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Holy - poisoned! Now I have to ask what the brand was, they might still carry them up here.
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From:tarheel_born
Date:January 12th, 2007 01:53 am (UTC)
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Go! Natural. Or Go Natural! I forget where the exclamation point goes.

It was never determined what caused the dogs to get sick (our FDA even got involved). Nearly all of the dogs affected died, my girl is one of the only survivors. All the dogs had severe liver failure.
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From:shannon_elaine
Date:January 10th, 2007 03:51 pm (UTC)
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He's beautiful!
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From:neeroc
Date:January 12th, 2007 12:14 am (UTC)
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Thank you.
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From:bad_soup_day
Date:January 10th, 2007 09:37 pm (UTC)
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What great pics - thanks for sharing.

Soupy
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From:neeroc
Date:January 12th, 2007 12:43 am (UTC)
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My pleasure *g*.

I've been meaning to ask you this for a while - are you a UNIX guy or am I just reading too much into your user name?
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From:redgemini
Date:January 11th, 2007 05:56 am (UTC)
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Oh he is so gorgeous! I don't think it's possible to post too many dog pictures.

I also have the Gentle Leaders- love them! Glad they honored the guarantee on the collar.
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