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Oct. 15th, 2008 @ 12:21 am Stove 3.0 to be delivered tomorrow
This time they are giving us a delivery window of 8am to 1pm, shaving 5 hours off my wait. But I'm guessing that will be burned up when they decide to send us a new drawer for our freezer. I can't see them being any more precise next time.

It seems that getting stove 2.0 delivered didn't take stove 1.0 off my credit card bill, because the contract mover is claiming they never collected 1.0! My bill is due the 20th and that date is really ticking closer now. There is no way I'm paying for a whole stove I don't have. Hubby suggested I keep stove 2.0 hostage until they fix the bill, but that would mean another day waiting for them to pick it up, so I think I'll go the many phone calls route.

We're back to dealing with the sales manager, and not the myriad of 800 number 'customer support' lines they were trying to fob us off on last week. It looks like she's taking care of one thing at a time, and doing it all personally, so while it's frustrating, we know they're doing what they can to make it right. We love the appliances (which is good since we picked'em!), are really happy with the staff at the store, but are pretty disappointed with the process of actually getting the appliances into our home in one piece.

So, they've now knocked an additional $200 off the bill, we are hopefully getting the final stove tomorrow, then we'll deal with the fridge bugfix. They will just order a drawer for us, unless they can't get the stainless to match, then they'll order the drawer and the door. Makes sense to us, I really don't want to have to take my front door off again for another fridge delivery. While I'm not sneezing at the inconvenience discounts they've provided us, I'd rather have paid full price and had a great experience and my kitchen back to normal weeks ago. It's now been a month since we finalized the sale. The 19th was the first delivery that started this whole mess. I swear, I'll be able to post pics soon!

Who does she think she is?
catspit
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From:running5k2day
Date:October 15th, 2008 12:01 pm (UTC)
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I can't believe you are still dealing with scratched/dented appliances. What a headache. I really hope it gets resolved quickly, but it doesn't seem like you will be recommending them anytime soon to anyone. Not a happy experience.
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From:neeroc
Date:October 15th, 2008 05:16 pm (UTC)
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Hah - no not a happy one at all.
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