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Oct. 15th, 2008 @ 12:09 pm I don't know if I should laugh or cry...
I just received a call from the truck driver letting me know that my stove didn't make it onto the truck. That's right, 3 and a half hours of waiting around for no good reason. 3.5 hours with a sick and cranky child. The entire morning up and miserable, on virtually no sleep as said child is having problems breathing, so not really sleeping.

And no stove! The driver was kind enough to ask if I wanted to cancel the whole order, as he still had instructions to pick up our existing stove, and he thought we might like having at least one stove around.

So I called hubby, who laughed, then called the store to find out the manager is off until Friday - this is the same one that was gone last Wednesday until yesterday, I think we need to find a new contact.

It would appear that they have Keyser Soze'sd us on some of their earlier assurances. This is the second time that our order has been shorted, and neither time were we notified in advance, even though this is apparently their policy. As well, when hubby called last week about the damaged appliances, we were told that they would do a thorough inspection before loading our stove onto the truck. I'm fairly sure if this had happened yesterday or this morning someone would have noticed that they were inspecting an invisible stove.

So now they are trying to find the stove, and may be calling to give us a two hour window to deliver tonight. But I really don't have my hopes up.
Who does she think she is?
Damn Good Whacking
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From:dbaxdevilsfan
Date:October 15th, 2008 05:33 pm (UTC)
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OMG, I'd be LIVID.

And then I'd cancel the order completely, and buy appliances elsewhere.
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From:running5k2day
Date:October 15th, 2008 06:37 pm (UTC)
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I agree with dbaxdevilsfan and I think at this point I would cancel the entire order. It's been so much stress and what a hassle. Forget it! Easily another company/business could have delivered your appliances to you. What a horrible experience.
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