Her next question was, 'is there somewhere online where you've posted the status and ETA?'
Um, and how would that help you if you couldn't get on the network? Should we have sent out an email about it too?
Oh, this caller wasn't some random yahoo, she is actually the head of one of the technical teams.
Our winner so far (there's still 4 months!) is the guy who, when notified that he had to upgrade his VPN client, went home and followed the instructions without reading them first.
Step 1 was 'uninstall your current client'
The instructions were clearly written for the 98% of our user population who use their laptops at home and the office, and not desktop users, but still it has provided us with hours of entertainment.