Very easy steps - call hydro, call for our generator so we don't lose the server room, and talk to the landlord. Well the facilities manager wasn't there so peeps were willy nilly. Seemed easy enough to me so I looked in the phone book (paper copy mind you - we have no hydro remember
So generator arrives, gets hooked up and there are bunches of busy IT people working away in the server room, taking the opportunity to do some bits of maint - and here's the BEST part - nothing for IT security to do, so I'm on my deck enjoying the sunshine!
On the way out, I thought I'd stop at the phone company CO that's located in our parking lot. Sure enough they are down a phase too - but here's the kicker - hydro is on the way for them! I guess once customers start losing phones hydro shows up. As I left the lot, the truck pulled up, and sure enough - you can see where the insulator blew on the pole - 10 min fix max.