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Oct. 21st, 2008 @ 10:40 pm What are the chances?
I spoke to the sales manager about our appliances tonight and the status of that pesky lost stove (to recap: Stove 1 damaged, no more available, we were given upgrade stove 2 for same price. Stove 2 arrived damaged, and we were charged for both stoves, stove 1 to be removed and stove 2 adjusted when stove 1 went back, in the meantime stove 3 wasn't put on the truck for delivery).

Turns out we are now talking about 2 lost stoves. That's right, the drivers that picked up the first stove never filed the paperwork for it, so the paperwork machine doesn't know to credit me for it, still. I'm now accruing interest, which the sales manager assures me she will take care of, but I'm not holding my breath on that one. So, moving on to the new stove, it's just gone. It would appear that the pre-inspection we asked for threw a spanner in the works, because it was pulled for inspection, and that's the last anyone heard of it. We are clearly not meant to have this stove.

In case you're wondering why we aren't losing it completely and sending everything back, they've been really generous with the monetary compensation, knocking a couple hundred off here, a couple more there, plus the upgraded stove, so really we are not going to find a better deal for these anywhere.

Oh and in case you're wondering, this isn't some dinky fly-by-night operation, they've been around since the late 1800's and operate throughout North America. Are they too big? I can't say what the issue is.
Who does she think she is?
roar
From:jpeace
Date:October 22nd, 2008 04:17 am (UTC)
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Oh, Sears. Sears Sears Sears.
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From:running5k2day
Date:October 22nd, 2008 12:20 pm (UTC)
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I Cannot Believe how long this tale has gone on. My goodness! It's a stove. Find the stove! I am glad they have been generous as it is the least they can do. I love Sears. They've been awesome in replacing scratched or dented appliances. Thank goodness we have never experienced this or we might have lost faith and they would have lost great customers.
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